Community Guidelines

Effective date: 6 November 2026

1. Be clear about who you are Use your real professional or business identity. Describe your services, role, experience, location and affiliations accurately. “Verified” means the specific check explained on the profile; it is not a promise of quality or a purchased recommendation. Respect different backgrounds and opinions. Do not threaten, harass, humiliate, discriminate against or expose private information about another person.

2. Share real, completed work Public project stories must show genuine completed work. Credit the architect, designer, contractor, consultant, photographer and other contributors accurately according to their actual roles and permissions. Obtain permission to publish client premises, project details and photographs. Remove house numbers, access codes, people’s personal information and sensitive plans where unnecessary. A client’s permission does not replace a photographer’s licence. Concepts, AI renders and work in progress must not be passed off as completed projects. If a separately enabled inspiration feature accepts an illustration, label it clearly and keep it outside the completed-project collection. Routine photo corrections must not misrepresent the result. Homeowners may browse, plan and send RFQs. Professional public project posting is limited to eligible professional accounts.

3. Make product information useful Use correct model codes, variants, dimensions, materials and images. Explain whether a price is indicative or a confirmed quote. Be honest about stock, delivery, installation, warranty and brand authorisation. Do not claim a project used a product unless that use is confirmed. An illustrative or recommended product tag must be clearly distinguished from a verified installation. Notify Lighthouse promptly when a catalogue entry is wrong, a brand relationship ends, stock changes or a product is recalled.

4. Keep inquiries and quotations genuine Ask for products or services you are genuinely considering. Provide enough information for an accurate response and do not impersonate a buyer to collect competitors’ confidential pricing. Respond professionally. Explain exclusions and conditions before acceptance. Do not change the agreed product, price or delivery without approval, create fake urgency or pressure a person into an unrelated purchase.

Protect a buyer’s plans, budget and contact details. Use them only for the inquiry or service they requested. Respect requests to stop follow-up.

5. Give honest, relevant reviews Review an experience you actually had. Explain the facts and distinguish opinion from allegations. Do not publish personal contact details or confidential documents. Do not post reviews for your own business, buy favourable ratings, make undisclosed paid endorsements or offer benefits to remove a genuine complaint. A business may respond with its explanation, but should not intimidate the reviewer. Negative feedback alone is not a violation. We may remove a fake or abusive review under the Review Policy and explain the available appeal.

6. Use AI transparently AI suggestions can be wrong. Check quantities, costs, specifications and recommendations with qualified people before acting. Never present AI output as a signed drawing, statutory approval, professional credential or proof of completed work. Do not upload confidential plans or third-party images without authority. Label material synthetic content as required and preserve provenance information. Do not create impersonations, false records or harmful imagery.

7. Promote responsibly Clearly identify sponsored content and material commercial relationships. Do not disguise an advertisement as independent advice, invent testimonials or exaggerate savings or results. Share useful information relevant to construction, design, materials and procurement. Avoid repetitive promotion, mass unsolicited contact, scams and irrelevant disruptive content.

8. Resolve disagreements fairly Raise an issue promptly with the relevant party or Lighthouse support. Keep evidence such as quotations, invoices and delivery records, and share it through private complaint channels. Avoid public accusations containing unnecessary personal data. Do not retaliate against someone for making a good-faith complaint. Reporting does not guarantee that content will be removed; the facts and applicable rules will be considered.

9. When rules are broken Depending on seriousness, we may ask for a correction, add a label, limit visibility, remove content, suspend access or terminate an account. Serious harm, fraud or a valid legal direction may require immediate action. You can request review through the grievance process. The Content Moderation & Takedown Policy sets out procedure and the Contact, Grievance & Dispute Resolution Policy sets out contacts and deadlines. These guidelines do not limit legal remedies.

Practical reminder Before posting, ask: Is it accurate? Do I have permission? Are the credits fair? Have I protected private information? Could a reader mistake an illustration, advertisement or estimate for a verified fact?

10. Completed-project authenticity and older work Only eligible professional accounts may publish professional project showcases, and the showcase must concern a real completed project. Private planning requests can concern future work; they must not be presented as completed portfolio evidence. Give the correct completion year, location at an appropriate privacy level, project scope and your actual role. Do not claim the whole project when you supplied a product, photographed it, consulted on one system or joined after completion. List collaborators accurately and resolve disputed credits before making a categorical authorship claim. Older work may be featured again where permission remains valid, but it must not be described as newly completed. Updates should distinguish corrected information from the original history. Do not conceal that a firm has changed ownership or that a professional has left when the context would otherwise mislead users.

11. Client and creator permissions Obtain rights for every photograph, drawing, video and written account. A publicly accessible Instagram post or article is not a free asset library. Crediting the source is important but does not replace permission. Do not remove watermarks to make a third party’s photograph appear to belong to you. Get the appropriate client approval for private homes, identifiable people, precise addresses and confidential project details. Remove sensitive information such as security systems, access codes, household documents or children’s identifying details. Staff-assisted storytelling is subject to the same requirements as direct uploads.

12. AI, alterations and product tags An AI render, concept image or materially fabricated “after” image must not serve as evidence of a completed project. Permitted image editing must not misrepresent the real design or execution. Clearly distinguish an illustrative product recommendation from a product confirmed as installed in the project. Do not let AI text invent a client testimonial, award, budget, design challenge, material or construction method. The contributing professional must check the final narrative. Corrections should remain traceable without keeping a misleading version publicly promoted.

13. Respectful professional participation Critique designs and services without threats, discriminatory abuse, doxxing or intimidation. A commercial disagreement does not justify publishing a customer’s address, private

conversations, documents or payment information. Do not organise mass reports or review attacks against a competitor. Represent credentials, awards, team size, insurance and licences accurately. Do not create fake branches, duplicate identities or multiple profiles to manipulate discovery. Referral relationships and sponsored content must be disclosed where material.

14. Procurement and communications RFQs must reflect a genuine requirement or clearly disclosed exploratory enquiry. Do not waste suppliers’ resources with fabricated projects, steal confidential bids or coordinate prices. Suppliers must not pressure users into off-platform payment by falsely claiming that it is required by Lighthouse. Use contact details only for the permitted enquiry. Respect a person’s request to stop optional contact and do not add them to unrelated groups. Communications must comply with the lead and privacy rules even when they occur outside the app.

15. Reporting, accessibility and international use Report specific conduct with relevant evidence. Good-faith complaints and honest criticism are permitted; commercial status does not buy immunity from review. Use the Moderation Policy for decisions and appeals, including any longer statutory international route. These standards apply across languages and markets, subject to mandatory local rights. Examples are illustrative rather than an exhaustive list of every prohibited act. Where local law and a platform restriction differ, Lighthouse will explain the applicable basis to the extent lawful.

16. Accurate presentation of a completed project State the actual project type, completion year, approximate location, scope and your contribution. Do not present a room refurbishment as construction of the whole building, or an employer's project as the independent work of a new firm. Where several teams contributed, describe roles fairly. Use images of the project being described. Stock photographs, another site's images and AI renders must not be mixed into the gallery as though they show the completed work. A permitted illustrative image must be clearly identified and must not undermine the completed-project requirement.

17. Consent and sensitive spaces Before sharing a home or workplace, consider whether the images reveal occupants, children, valuables, access arrangements or confidential business activity. Obtain the necessary permissions and remove unnecessary identifying details. A client's willingness to discuss a project privately does not automatically approve public publication. Do not publish exact residential addresses, entry codes, security-system layouts or identifying documents merely to make a story more detailed. If someone credibly raises a safety or privacy concern, cooperate with a proportionate restriction and review.

18. Credits, product tags and commercial relationships Credit photographers, designers, contractors and other contributors accurately where required and appropriate. A product tag should distinguish a confirmed installed product from an inspiration or suggested alternative. Do not imply that a brand supplied a project without evidence. Disclose material sponsorship, referral benefits or commercial relationships relevant to a recommendation. A paid partnership must not be presented as an independent customer endorsement. A business may promote its own services honestly without pretending to be an unrelated satisfied user.

19. Respectful enquiries and professional boundaries Respond to enquiries honestly and do not pressure users to make urgent payments through deceptive threats or false scarcity. Respect requests to stop unnecessary contact. Do not publish a customer's budget, quotation or complaint correspondence to embarrass them. Disagreement about price, design or workmanship should be addressed with relevant facts. Harassment, discriminatory abuse, threats, sexual misconduct and doxxing are prohibited. A professional title or verified badge does not excuse this conduct.

20. Worksite and product safety Do not promote dangerous shortcuts as safe practice or fabricate approvals, inspection reports or test results. Where a post discusses technical work, avoid presenting an illustrative example as site-specific certified advice. Users must seek appropriate professional review for their circumstances. If you learn that a showcased or offered product is subject to a credible safety recall, cooperate with correction and the relevant reporting process. Removing a comment is not an adequate response to a substantiated dangerous-product issue.

21. Moderation, correction and community accountability You may correct an honest mistake and explain the correction. Deliberately repeating a false claim after notification may justify stronger action. Do not create replacement accounts to evade a lawful restriction or organise abusive reports against a competitor. Lighthouse may request evidence, correct labels, restrict material or take account action under the Moderation Policy. A good-faith report or negative review must not trigger commercial retaliation. An affected user may seek human review and use available external remedies.

22. Child safety and sexual exploitation Lighthouse prohibits child sexual abuse material, grooming, sexual exploitation, sextortion, trafficking and attempts to solicit or distribute such material. This prohibition applies regardless of the account eligibility age. Report suspected violations using the available reporting controls or contact@lighthouseinfra.com. Do not download or redistribute suspected abuse material to

prove a report. Lighthouse will restrict unlawful material, preserve and disclose evidence only as legally required and escalate to the competent authorities where required.

23. Professional identity and unwanted contact Do not impersonate another professional, fabricate employment or qualifications, or create replacement accounts to evade restrictions. A team member must not present a firm’s work as personally and solely authored. Respect contact refusals and blocks. An enquiry is not permission for unrelated marketing, repeated unwanted calls, group additions or harassment. Reporting a concern must not expose a person to retaliation.