Delete Account

Website page: https://lighthouseinfra.com/delete-account/ Consolidated review version | 19 October 2026 Request deletion of your Lighthouse account and associated data You can request permanent deletion of your Lighthouse account and associated personal data. This is different from signing out, uninstalling the app, temporarily disabling access or cancelling a subscription.

1. Request from the app Use the account-deletion option in the app’s account settings and follow the identity-check and confirmation steps displayed. Review which roles and data are affected before confirming. Exact menu labels must match the released app. If the option does not work or you cannot access your account, use the external request route below. Support is a fallback; the standard in-app deletion process must not require an ordinary user to make a phone call or negotiate with support.

2. Request without the app Email contact@lighthouseinfra.com with the subject “Delete my Lighthouse account”. Include the registered email address or mobile number and state that you request permanent account deletion and deletion of associated data. You do not need to reinstall the app. Send from the registered email where possible. If you cannot access it, describe the access problem so an alternative verification step can be arranged. Do not send a password or OTP by email.

3. Identity confirmation We verify that the requester controls the account or is authorised to act. A signed-in confirmation or verified contact method may be sufficient. Additional evidence should be proportionate to the risk and limited to what is needed. A deletion request does not authorise a third party to access the account. If you are requesting deletion for another person or an organisation, explain your authority.

4. Data covered The request covers your account profile, unnecessary contact details, saved preferences, uploaded personal content and associated records within Lighthouse’s control, subject to limited lawful exceptions. Public content should be removed from active profile, search and recommendation displays where deletion applies. Where relevant, deletion must also reach controlled copies, derived records and processors. This does not imply AI features are currently available in V1.0.

5. Data that may be retained Specific invoices, transaction records, security evidence or records relevant to legal obligations and active disputes may need to remain. Retention should be restricted to the necessary data and purpose, with access controls and an expiry or review rule. We will explain relevant retained categories and the applicable duration or criteria. An outstanding invoice does not justify keeping your entire public profile or using deleted-account information for marketing.

6. Timing and completion We will communicate the expected completion date after verification and explain material retention exceptions. Any applicable legal deadline governs. You will receive confirmation or a status explanation where part of the request cannot yet be completed. Backup deletion follows the documented backup-expiry cycle. Backup exceptions must not be described as immediate erasure, and deleted information must not be returned to ordinary use if a backup is restored.

7. Orders, subscriptions and business accounts Deletion does not automatically cancel a purchase, erase payment obligations or resolve an active warranty claim. Save receipts and necessary records before deletion where possible; relevant transaction records may remain accessible through an appropriate request. Cancel any separately managed subscription through the applicable provider. We will explain whether Lighthouse-controlled renewal has stopped and whether store-managed cancellation requires a separate step. Removing one role or leaving a company workspace differs from deleting your personal account. A business administrator’s request must respect other users’ rights and independently required company records. Any necessary transfer of administration must not become an indefinite obstacle to deletion.

8. Copies held by other parties Sellers, professionals and other independent controllers may have their own lawful record-retention duties. Lighthouse cannot guarantee removal of every independent copy or search-engine cache, but must take the steps required for information within its responsibility.

9. Questions or complaints Email contact@lighthouseinfra.com or use https://lighthouseinfra.com/support/. For escalation see https://lighthouseinfra.com/dispute-resolution/. Read together with the Privacy Policy at https://lighthouseinfra.com/privacy-policy/ and Account Deletion Policy P17 in the master.