Dispute Resolution

Website page: https://lighthouseinfra.com/dispute-resolution/ Consolidated review version | 19 October 2026

1. Purpose This page explains how to raise and escalate a concern involving Lighthouse, a product order, a professional engagement, a profile or published content. It is the website entry point to P16 — Contact, Grievance & Dispute Resolution Policy. Lighthouse addresses its own services and obligations and may help coordinate with a seller or professional. It is not a court, arbitrator or regulator and cannot conclusively decide every dispute between independent parties.

2. Submit your concern Email contact@lighthouseinfra.com. Use “Complaint — Lighthouse” or, for an unresolved issue, “Grievance escalation — Lighthouse”. Provide your name and reply contact, order/RFQ/profile/content reference, relevant dates, a concise description, supporting records and the outcome requested. An account or paid plan is not required to raise a rights or content complaint. Do not include passwords, OTPs or unrelated sensitive documents. If evidence is particularly sensitive, describe it first and request a suitable submission method.

3. Identify the issue Order disputes may concern incorrect specifications, non-delivery, damage, shortages, cancellation, warranty or refund. Payment disputes should identify the authorised recipient and transaction reference. Professional-service disputes should identify the agreed scope, appointment, payment milestones and alleged failure. Portfolio disputes should explain contribution, ownership, permissions and the particular material challenged. Privacy, deletion, harmful-content and security complaints may require separate urgent handling. Mark their nature clearly; an ordinary commercial timetable must not delay a legally required protective action.

4. Acknowledgement and assessment We record the concern, assess the appropriate route and seek only information reasonably needed. Relevant records may be requested from the seller, professional or other respondent, while protecting personal data and confidential information. Where applicable Indian e-commerce requirements govern, consumer complaints are to be acknowledged within 48 hours and redressed within one month. Other statutory categories may have different or shorter deadlines; these are not replaced by the ordinary consumer timetable. Requests for clarification must not improperly restart a mandatory deadline. An acknowledgement or referral is not itself the substantive resolution.

5. Fair review and interim measures Both sides may be asked for relevant evidence where lawful and appropriate. Paid status, commercial importance or a negative review should not determine the outcome. Where justified, temporary action may include restricting disputed content, protecting account access or pausing an affected workflow. Protective action is not necessarily a final finding of wrongdoing.

6. Outcomes and remedies We explain the issue assessed, material reason for the decision and available next step. A remedy may involve correction, removal of content, fulfilment, replacement, repair, refund or another agreed action, depending on responsibility and applicable rights. If only part of a complaint is resolved, identify what remains open. An approved refund should identify the responsible payer, amount and payment stage; a promised correction should be checked for implementation.

7. Escalation and reconsideration If dissatisfied, reply with the previous correspondence and identify the decision challenged or new evidence. Request escalation to the designated grievance function through the published contact. A review should consider the substance, not simply repeat a template response. This voluntary review process does not shorten statutory appeal periods or require you to abandon an external remedy.

8. Settlement Any settlement should state the parties, issue resolved, payment or corrective action, timing and scope. A settlement with a seller does not automatically settle a distinct claim against Lighthouse. Receiving an existing entitlement must not be made conditional on deleting a genuine review or waiving non-waivable rights. Keep a written record of any agreed settlement.

9. External options You may approach competent consumer commissions, courts, regulators or law-enforcement authorities where applicable. India’s National Consumer Helpline provides consumer grievance assistance at https://consumerhelpline.gov.in/ and 1915; consult its website for current service hours. Eligible content-moderation grievances and privacy complaints may have separate statutory appeal or regulatory routes. These depend on the law in force and the nature of the service. Internal correspondence does not automatically pause a limitation period. You do not have to wait for a voluntary internal process where law permits direct external action.

10. Governing law and business agreements Indian law applies as stated in the relevant terms, subject to mandatory protections applicable to the transaction or user. A public policy does not impose a blanket consumer arbitration requirement or exclude a legally competent forum. A separately signed business agreement may provide a lawful dispute procedure for its parties and scope. International access to the website does not establish that procurement or professional services are offered in every country.

11. Confidentiality and records We restrict complaint records to appropriate handling, security, legal and retention purposes. Relevant information may be shared with the respondent or competent authority as necessary, with suitable safeguards. No absolute secrecy promise applies where lawful disclosure is required. Evidence preservation must be proportionate; a legal hold is not permission to retain unrelated data indefinitely.

12. Contact and related pages Initial support and escalation intake: contact@lighthouseinfra.com. Support: https://lighthouseinfra.com/support/ Refund and returns: https://lighthouseinfra.com/refund-and-returns-policy/ Delete Account: https://lighthouseinfra.com/delete-account/ Privacy: https://lighthouseinfra.com/privacy-policy/ Terms: https://lighthouseinfra.com/terms-of-service/ The appointed Grievance Officer’s name, designation, service address and direct contact details must be populated in the published grievance directory before release. A general support mailbox does not replace a legally required officer appointment or disclosure.