FAQ

Website page: https://lighthouseinfra.com/faq/ V1.0 customer FAQ | Consolidated review version | 19 October 2026

Getting started

1. What is Lighthouse? Lighthouse helps you discover construction and interior professionals, explore completed projects, find products and suppliers, and submit material requirements for quotations.

2. Who is it for? Homeowners, architects, interior designers, engineers, contractors, builders and product-supply businesses can use relevant features. Publishing and business capabilities depend on the account role.

3. Is Lighthouse the builder or seller? Normally the appointed professional provides the service and the seller named in the accepted order supplies the goods. Lighthouse is responsible for its own platform services and any separately agreed commitments.

4. Where can I use it? Discovery and procurement have different coverage. Check the actual supplier service area and delivery availability for your project before ordering.

5. Does Lighthouse V1.0 include AI planning? No. The V1.0 release described in this master does not include AI features. The AI policies set conditions for a future separately enabled service; their presence is not an announcement that it is live.

6. Is there a charge to use Lighthouse? Costs depend on your role and chosen service. Any paid plan, verification, promotion or transaction charge must be shown before you agree. Product and professional-service prices are separate. Review the current accepted offer rather than relying on an old launch promotion.

Professionals and projects

7. How should I shortlist a professional? Review relevant completed work, services, location, experience and stated project contribution. Discuss availability, scope and fees before appointing them.

8. What does verification mean? It means the specified information or evidence was checked. It is not a guarantee of financial standing, workmanship, future conduct or every claim on the profile.

9. Does paying guarantee leads? No. A subscription, listing or promotion does not guarantee enquiries, appointments or revenue.

10. What should my professional agreement cover? Agree scope, deliverables, fees, revisions, timing, site visits, supervision, approvals, exclusions and change procedures in writing.

11. Who can publish projects? Public completed-project showcases are for eligible professional roles. Homeowners can browse and submit requirements. Posting permission depends on the current role rules.

12. Can I publish concepts or ongoing work as completed projects? No. A showcase must accurately represent a real completed project. A proposal or AI image must not be passed off as built work.

13. Can I publish an old project? Yes, if you retain the necessary rights and describe the completion period and your contribution accurately.

14. Who owns uploaded content? The relevant rights holders retain ownership. Lighthouse needs permission to provide the requested hosting and display service; upload does not transfer ownership.

15. Is the client’s permission enough? You may also need rights from photographers, employers, collaborators or other creators. Obtain the permissions relevant to each asset.

16. Can I copy a project from Instagram or another website? A public URL is not permission to download or republish. Use rights-cleared files and only a permitted access method.

17. Can I keep client details private? Avoid publishing personal contacts, exact residential addresses and confidential plans. Share only information appropriate to the audience and permission given.

18. How do I correct or remove content? Send the profile or content link and requested change to contact@lighthouseinfra.com. Rights disputes may require supporting evidence.

Products and quotations

19. Does a product listing mean it is in stock? No. Confirm the model, variant, quantity, stock and delivery date with the supplier.

20. Are displayed prices final? They may be indicative or catalogue prices. Review the final quotation, taxes and all delivery or service charges before acceptance.

21. What is an RFQ? A Request for Quotation describes what you need so suppliers can quote. It is not by itself an order.

22. What should I put in a requirement? Include product specifications, quantities and units, preferred brands, delivery location and required date. State whether alternatives are acceptable.

23. What if I do not know the quantity? State that it is preliminary. Have measurements, pack sizes, wastage and installation requirements checked before purchasing.

24. How do I compare quotations? Compare equivalent product specifications, units, quantities, taxes, delivery, installation, payment terms and warranty. The lowest unit price may not be the lowest complete cost.

25. Can I choose different suppliers for different items? Where item-wise selection is available, each accepted supplier/item combination may have separate payment, delivery and remedy terms.

26. When is my order binding? Use the expressly identified final acceptance step after reviewing the seller and terms. An enquiry, shortlist or provisional selection should not be confused with acceptance.

27. When do I see the supplier’s details? You should receive required seller information before a binding purchase commitment, even if preliminary comparisons mask identity.

28. Can products be substituted? A material substitution requires your approval. Confirm specification, price, warranty and delivery effects.

Payments and delivery

29. Who do I pay? Use the authorised recipient and route identified in the accepted transaction. Do not assume an escrow service or Lighthouse-held funds unless expressly offered.

30. Who issues the invoice? The supplier issues the applicable invoice for its goods. A separate Lighthouse service charge requires its own appropriate billing record.

31. Is installation included? Only if expressly included. Confirm transport, unloading, floor delivery, installation, testing and disposal separately.

32. Can orders arrive in parts? Yes. Record actual quantities received and outstanding items for each shipment and seller.

33. What should I do about delivery damage or shortages? Photograph the issue where practical, note it on delivery records and promptly send the order reference and evidence to the seller and Lighthouse support.

34. Does signing a delivery note remove my rights? It records receipt and does not automatically waive hidden-defect or other mandatory rights.

35. Can I cancel or return something? Eligibility depends on the stage, product, accepted terms and applicable law. Change-of-mind restrictions differ from remedies for wrong, defective or misdescribed goods.

36. Can customised goods be returned? Change-of-mind returns may be restricted, but a custom label does not automatically remove remedies for defects or a failure to meet the agreed specification.

37. How long does a refund take? The responsible party should confirm approval, amount, method and expected processing period. Approval and settlement are different; ask for a reference if the stated period passes.

38. Who handles warranties? The responsible manufacturer or seller and applicable warranty terms should be identified. Confirm whether labour, removal, transport and reinstallation are included.

Privacy and help

39. Are private requirements published as projects? Submitting private requirements or quotations does not itself authorise public project publication. Relevant information may be shared to provide the requested service as explained in the privacy notice.

40. How do I request account deletion? Use the app’s deletion option or the external instructions at https://lighthouseinfra.com/delete-account/. You can request deletion without reinstalling the app.

41. Does deletion cancel orders or subscriptions? Not automatically. Account deletion, order cancellation and subscription cancellation are different processes.

42. Is all data erased immediately? Limited transaction, legal or security records may need retention. The deletion process should explain relevant categories, reasons and expiry rules, including backup handling.

43. How do I report a false profile or copied project? Email contact@lighthouseinfra.com with the relevant link, explanation and evidence. Avoid sending unnecessary sensitive information.

44. Can a negative review be removed just because it is negative? No. Reviews should be assessed against the applicable rules, including authenticity, abuse, privacy and rights concerns, rather than a partner’s paid status.

45. How do I get help or escalate? Visit https://lighthouseinfra.com/support/ or email contact@lighthouseinfra.com. Include the order, account or content reference. Unresolved matters can be escalated through https://lighthouseinfra.com/dispute-resolution/.

46. Which document governs my transaction? This FAQ explains the service. Applicable law, published policies, accepted transaction terms and any valid signed agreement determine the parties’ rights and obligations.