Product Availability & Pricing Disclaimer
Effective date: 6 November 2026
1. Catalogue information A product’s presence in Lighthouse’s catalogue means it is discoverable; it does not establish current stock with a particular dealer, an active dealership, a reserved quantity or a guaranteed delivery date. Availability varies by location, model, finish, batch, pack size and supplier. Confirm requirements and stock through a written quotation before ordering.
2. Price labels MRP, catalogue price, indicative estimate, promotional price and accepted quotation are different concepts and must be labelled. INR is used unless another currency is expressly stated. Before acceptance, identify whether GST is included and separately disclose delivery, handling, installation, accessories and other mandatory charges. Comparison must use the same units and pack sizes. An AI budget, old catalogue or “starting from” price is not a firm offer for every variant. A seller cannot rely on that distinction to conceal a mandatory charge at the final step.
3. Offers, discounts and validity Quotes have the stated validity and conditions. A limited-stock or discount statement must be supported, not manufactured to pressure buyers. Reference-price comparisons must meet applicable legal requirements and retain supporting price history. A display error must be corrected promptly. Before acceptance, explain the correct terms. After an order is accepted or payment taken, Lighthouse and the seller must honour applicable law and the contract; this disclaimer is not an unlimited right to cancel, demand more money or deny a refund.
4. Substitutions and delays A similar image, matching category or AI recommendation is not approval for an alternative model. Obtain buyer agreement to a product, price or delivery change and record it. If an accepted item cannot be supplied, communicate promptly and provide the lawful cancellation, refund or agreed alternative. Do not automatically replace it with store credit or a different brand.
5. Preserve your record Keep the quote, specification, seller identity, price breakdown and acceptance record. Report mismatches through the order/grievance channel. The Marketplace, Procurement, Returns & Replacement and Refund Policies apply.
Nothing here limits mandatory consumer rights or excuses a misleading representation.
6. Price components and comparison integrity A displayed amount must identify its currency and basis: per item, pair, set, box, square foot, square metre, running metre, kilogram or another stated unit. A price per square foot must not be compared directly with a price per box without a visible conversion. Rounding, coverage and minimum-order assumptions must be explained. Show mandatory taxes and unavoidable charges at the legally required stage and before final commitment. Separate genuinely optional installation, premium delivery and accessories. A low headline figure must not conceal a mandatory service fee, loading charge or bundled product. Discount claims require a genuine reference price and evidence. Do not present a catalogue MRP as a recent selling price if that is untrue. Sponsored rankings, limited-time claims, remaining-stock messages and personalised offers must not create false urgency.
7. Stock and lead-time statements “Listed,” “available to order,” “in stock,” “reserved,” “dispatched” and “delivered” are different states. State whether inventory is held by the quoting dealer, an upstream distributor or a manufacturer. A stock feed may lag; reconfirm material quantities before accepting a firm delivery commitment. A quotation should identify its validity and whether acceptance reserves stock. Do not accept competing orders against the same reserved stock without a disclosed and lawful allocation rule. Where lead time depends on manufacture or import, explain that dependency and the agreed response to delay.
8. Errors after quotation or acceptance Before acceptance, an error may be corrected through a revised clearly identified quotation that the buyer can accept or reject. After a binding order, a general “prices may change” disclaimer does not authorise unilateral repricing. Follow the agreed terms and mandatory law, seek consent to a lawful variation, or give the legally available cancellation and refund remedy. If a clearly anomalous displayed price may be an error, pause confirmation and explain it promptly rather than collecting payment on a misleading basis. Whether a binding order already exists depends on the disclosed formation process and applicable law.
9. Historical projects and international prices Amounts associated with completed projects are historical information unless expressly presented as a current offer. State whether the figure concerns design fees, construction, interiors, selected materials or the entire project. Do not convert an old budget into a current cost guarantee. Foreign-currency conversions are indicative unless the accepted quotation fixes the exchange rate and settlement currency. State responsibility for payment-provider
conversion, customs, taxes and bank charges where applicable. A buyer must not discover an unavoidable import charge only after a commitment that required earlier disclosure.
10. Corrections and records Keep the quotation and listing version relevant to a purchase, together with price corrections and buyer communications. Report errors through the contact channel with the product code and quotation reference. Lighthouse will correct its own misleading price statements and assist with the relevant seller process; this disclaimer does not remove statutory rights.
11. What each displayed amount represents A displayed amount must identify whether it is a manufacturer's maximum retail price where applicable, an indicative catalogue amount, a starting price, an estimated project budget or a seller's offer. A “starting from” price must correspond to a genuinely available described option and must not conceal mandatory components required for ordinary use. The price should identify the sale unit and whether the quantity is per piece, pair, set, box, square unit, running length, weight or other measure. A comparison must not present a box price beside a per-piece price as though they were equivalent. Conversions should disclose their basis and rounding where material.
12. Taxes and ancillary charges Before commitment, the responsible seller or service provider must disclose applicable tax treatment and unavoidable charges within its control. Freight, unloading, installation, measurement, cutting, consumables, travel and disposal must be identified as included, separately priced or genuinely dependent on information still required. A quote that cannot yet price a variable service must state the calculation basis or require a further approved quotation. It must not describe the total as final and later add a predictable compulsory fee. Tax changes are handled under the accepted lawful terms; a general disclaimer does not authorise an arbitrary post-acceptance surcharge.
13. Availability statements and reservation “In stock” should distinguish stock physically available for the relevant seller and branch from stock expected upstream. “Available on order” does not mean immediate dispatch. Where stock is not reserved by an RFQ or preliminary selection, the interface should explain that position before the buyer relies on it. A reservation, deposit or production slot must identify its duration and release conditions. A supplier cannot accept conflicting reservations beyond available capacity and then treat every affected buyer as having agreed to an indefinite delay. Known shortages must be communicated promptly.
14. Quote expiry and delayed acceptance A quote may expire at its stated time or on a disclosed lawful condition. The buyer should obtain reconfirmation after expiry. The seller must not retrospectively shorten an unexpired accepted quote merely because its own source price increased.
If a technical delay prevents an acceptance from reaching the seller, the parties should examine the recorded events and applicable order-formation terms. An automatically generated screen or delayed email must not be treated as conclusive without considering the actual agreed acceptance mechanism.
15. Mistakes, corrections and buyer choice On discovering a material pricing or stock error, the responsible party must explain the issue and offer the lawful available options. The legal effect of an obvious error or an already formed contract depends on the facts and applicable law; this policy does not create an unrestricted right to cancel all inconvenient orders. Where a fresh offer is required, the buyer may reject it without being forced to accept store credit or a substitute. Amounts refundable because supply will not occur must follow the Refund Policy. A seller's error must not be described as a buyer cancellation to impose an otherwise inapplicable charge.
16. Promotions and historic context A discount reference must accurately identify the comparison price and any eligibility conditions. Promotional stock limits must be genuine. A screenshot of an old project budget or past purchase price is historical information and does not establish current availability. Saved quotations and price histories should retain their original context. Updating a catalogue amount must not alter an already accepted order record. Users may report a misleading comparison or undisclosed charge through the grievance route.