Support

Website page: https://lighthouseinfra.com/support/ Consolidated review version | 19 October 2026

How can we help? Contact Lighthouse for account access, professional or dealer profiles, project content, quotations, orders, deliveries, billing, privacy and safety concerns. Email: contact@lighthouseinfra.com Use a clear subject so we can identify the issue. Never send a password, OTP, card PIN or complete payment-card details.

Account and login help Include your registered email or phone number, device model, operating system, app version and a description of what happens. Screenshots are helpful if you remove unrelated personal information. If you no longer control your registered contact, explain that so a proportionate account-recovery check can be arranged. Do not repeatedly share login codes or grant remote access to someone claiming to be support. We may need to verify account control before changing access or deleting data.

Quotations and orders Include your RFQ or order reference, seller name if known, affected items, relevant dates and the outcome you need. Tell us whether the problem concerns price, specification, payment, delivery, damage, missing items, return or warranty. The identified seller supplies the products unless your contract says otherwise. We can route relevant records and address Lighthouse’s own responsibilities. A referral to a seller is not by itself confirmation that your issue is resolved.

Profiles, projects and verification For corrections, send the profile or project link and the exact information to change. For disputed authorship, credentials or brand authorisation, describe the claim and provide relevant supporting evidence. For publication requests, share only content you are authorised to use. Do not send confidential client plans or identity documents unless needed through an appropriate requested channel.

Report content or an account Use any report control available in the relevant screen, or email us with the content link, account name, reason and supporting information. You do not need to buy a service to report a concern. For threats, intimate imagery, exposed personal data, impersonation or a serious safety issue, clearly state the urgency in your message. Do not forward harmful intimate material

unnecessarily. Lighthouse support is not an emergency-response service; contact the appropriate emergency authority where there is immediate danger.

Privacy and deletion For privacy requests, use the subject “Privacy request — Lighthouse”. Explain whether you seek access, correction, removal of particular content or permanent account deletion. For permanent deletion, visit https://lighthouseinfra.com/delete-account/. Deleting an account is different from uninstalling the app, leaving a business role or cancelling a subscription.

Security and suspicious payments For suspected account compromise or a security weakness, use the subject “Security concern — Lighthouse” and provide a safe description. Do not publicly expose another person’s data or continue accessing a system to demonstrate a vulnerability. If you made a suspicious payment, contact your bank or payment provider promptly as well as Lighthouse. Do not wait for a normal support response before taking time-sensitive protective action.

What happens after you contact us? We assess the request, seek relevant clarification where needed, route it to the appropriate team and communicate the outcome or next step. Keep your existing correspondence or case reference when following up. Applicable legal time limits take precedence over ordinary operational handling. An automated acknowledgement is not a final resolution, and an order status is not proof of a completed refund.

Escalate an unresolved concern Use the subject “Grievance escalation — Lighthouse” and include the previous correspondence and requested resolution. See https://lighthouseinfra.com/dispute-resolution/ for the grievance process and external options.

Useful pages FAQ: https://lighthouseinfra.com/faq/ Shipping: https://lighthouseinfra.com/shipping-policy/ Refund and returns: https://lighthouseinfra.com/refund-and-returns-policy/ Privacy: https://lighthouseinfra.com/privacy-policy/ Terms: https://lighthouseinfra.com/terms-of-service/ Community Guidelines: https://lighthouseinfra.com/community-guidelines/ AI Policy: https://lighthouseinfra.com/ai-policy/

App safety controls — release requirement The released app must provide the required content/account reporting and user-blocking controls for its public user-content experience. Publish the actual screen instructions once tested. Contact support if a control fails; support assistance must not be the only ordinary reporting route.