Terms of Service
Effective date: 6 November 2026
1. Who we are and when these terms apply Lighthouse is operated by LH Infra Mesh Private Limited (“Lighthouse”, “we” or “us”). Our registered office, company identifiers and contact details are published in the Contact, Grievance & Dispute Resolution Policy. These Terms govern the Lighthouse website, applications and features actually made available to you. A reference to a potential service does not mean it is available or included in your plan. You accept these Terms through the acceptance step presented during registration or purchase. We keep the version and acceptance record. Browsing does not by itself give consent to optional marketing, tracking or AI training. An organisation’s representative must have authority to accept on its behalf. An unauthorised representative must not use another entity’s identity.
2. Eligibility, accounts and security Account holders must be at least 18 and legally able to contract. This service is not directed at children. Keep your name, business identity, contact details, credentials and authorised users accurate. Do not share OTPs, impersonate others, transfer accounts without authorisation or evade a restriction by opening another account. Tell us promptly through support if access is compromised. A business administrator may manage authorised users and business data within the permissions disclosed to those users. Changing administrators does not transfer third-party intellectual property. We may request proportionate evidence to resolve account-control disputes and temporarily restrict disputed access.
3. The service and our role Lighthouse supports professional discovery, completed-project portfolios, product and dealer discovery, RFQs, quotation comparison and procurement coordination. Availability depends on location, category and the feature enabled. AI planning or recommendation tools are subject to the AI Policy and AI Disclaimer. Unless an order or signed statement of work expressly identifies Lighthouse as seller, contractor or project manager, the identified supplier sells the goods and the engaged professional supplies the professional service. We are responsible for our own platform services and applicable legal duties. Calling the service a marketplace does not exclude responsibilities imposed by law or commitments we expressly make. A listing, badge, introduction, ranking or AI suggestion is not a guarantee of competence, inventory, financing, delivery, regulatory approval or project outcome. No employment, partnership, general agency or authority to bind another party arises merely from membership.
4. Projects, profiles and professional services Public project showcases must concern real, completed projects. Identify your actual contribution and obtain the necessary client, photographer, employer and collaborator permissions. Concept designs, proposed work, ongoing sites and AI renders must not be represented as completed work. A private planning workspace or procurement request may concern a project that has not yet been completed. Homeowners may discover content and submit RFQs; public professional project posting is reserved for eligible professional accounts. Professional titles, licences, awards, team size and experience must be substantiated. A verified badge means only the checks described in the Verification Policy. Engage professionals through a written scope covering responsibilities, fees, deliverables, site supervision, approvals, insurance and changes. A portfolio engagement does not appoint Lighthouse to execute a project.
5. Listings, RFQs and orders Product information must comply with the Product Listing Policy. Catalogue or indicative prices are not necessarily firm offers. The accepted quotation must identify seller, product, variant, units, quantity, taxes, freight, installation, delivery, payment, warranty and cancellation terms. An RFQ invites quotations; it is not an order. A shortlist or provisional selection is not acceptance unless the displayed workflow clearly states otherwise. Before binding acceptance, the buyer must receive the seller information required by law. A system may mask identities during initial comparison only where lawful; it must not conceal the contracting seller at checkout or confirmation. Split orders create separate line-item commitments with the relevant suppliers. Substitutions, quantity changes, price changes and revised delivery dates require buyer approval. Delivery proof records receipt and does not waive a genuine defect or statutory claim. The Marketplace and Procurement Policies govern these steps.
6. Fees, payments, taxes and cancellations A platform fee, enrollment fee, subscription, commission or promotion charge applies only if disclosed and accepted in a written commercial schedule or checkout. The schedule must state the payer, calculation base, taxes, billing trigger, duration, renewal and refund treatment. No default commission rate is created by these Terms. Do not pay an employee, agent or personal account unless the written payment instruction expressly authorises that collection route. Payment collection, if offered, must identify the collector and recipient. Do not treat a platform status as proof of cleared funds. Renewal charges require the applicable authorisation and clear cancellation controls. Cancellation stops future renewals as disclosed; refunds follow the Refund Policy and mandatory rights. We do not impose unilateral cancellation penalties that applicable law prohibits. Each party issues accurate tax documentation for its own supply.
7. Ownership and the limited content licence You and the relevant rights holders retain ownership of your content. You grant Lighthouse a non-exclusive, royalty-free licence to host, copy, format, display, transmit, index and process the content only to provide the service you request, apply your visibility choices, keep the service secure and meet legal obligations. Necessary service providers may act under that licence solely for those purposes. The licence does not authorise public display of private RFQs, plans, quotations, addresses or enterprise files. Separate, recorded permission is required for a standalone advertising campaign, investor presentation, case study or other promotional reuse outside the service context you authorised. Public accessibility alone does not establish ownership or permission. The licence ends when the relevant content is deleted, subject to limited backup cycles, required retention and legal holds. Retained copies must not be reused for marketing or training. No perpetual commercial licence over all uploads is granted. The IP and Copyright Policies explain specific rights and complaints.
8. AI, privacy and communications AI can produce incorrect quantities, prices, specifications, images, product matches or advice. Obtain competent human review before purchasing, designing, installing or acting on a safety-related output. No output is a signed design, certification or purchase authorisation. Providing a requested AI feature is distinct from training or fine-tuning a general model. Private plans, RFQs, personal data and enterprise material must not be used for model training without a separate lawful, explicit authorisation and appropriate rights. The AI Processing Notice describes what the enabled feature sends to service providers. Personal data is handled under the Privacy Policy. Optional marketing choices are separate from operational notices. We may send security, order and legal notices needed to administer the service; marketing opt-out remains available.
9. Acceptable use, reviews and advertisements Comply with the Acceptable Use Policy and Community Guidelines. Prohibited conduct includes impersonation, counterfeit goods, false credentials, stolen portfolios, fake RFQs, collusive bids, fabricated reviews, harassment, privacy invasion, malware, abusive scraping, payment fraud and unlawful synthetic content. Reviews must reflect genuine experience. Sponsored placements and material commercial relationships must be disclosed. Honest criticism is not removable merely because it is unfavourable or affects a paying partner.
10. Moderation, suspension and closure We may request corrections, label, restrict or remove content, suspend a feature or terminate access proportionately for a material breach, risk or lawful direction. We normally explain the reason and available appeal, unless prohibited or doing so would compromise safety or an investigation. Urgent protective action may precede notice.
A user can request permanent account deletion through the Account Deletion Policy. Account closure, subscription cancellation and deletion are different actions. Outstanding transactions may require limited record retention, but do not justify indefinite retention of the whole account.
11. Warranties, liability and claims We will perform our own services with reasonable care and comply with obligations that cannot lawfully be excluded. Third-party goods and services carry the warranties and remedies of the responsible seller, manufacturer or professional. The Warranty, Returns & Replacement and Refund Policies preserve mandatory consumer remedies. To the extent legally permissible, we do not warrant uninterrupted access or the accuracy of every third-party statement or AI output, and exclude indirect or consequential business losses. These exclusions do not cover fraud, wilful misconduct, or liability which law prohibits excluding. Nothing removes applicable consumer, product-liability, data-protection or statutory rights. For business users only, a monetary liability cap may apply if expressly negotiated in their signed partner or enterprise agreement. These public Terms do not silently impose a nominal cap on consumer claims. A business indemnity must be set out in the applicable signed agreement; consumers do not give an unlimited general indemnity merely by browsing.
12. Disputes and governing law Indian law governs these Terms, subject to mandatory protections applicable to the user. Raise concerns through the published grievance process. Internal resolution is not a prerequisite to a regulator, consumer commission, police report or other remedy that the law permits. Courts with lawful jurisdiction may hear disputes; no clause creates jurisdiction where none exists. These public Terms do not compel consumer arbitration or waive collective or representative rights. A separate business contract may contain a mutually agreed arbitration clause identifying its seat, procedure and appointment mechanism.
13. Changes, transfers and general provisions We will publish revised terms with a version and effective date and give appropriate notice of material changes. A change does not retrospectively alter an accepted order, paid term or separately negotiated agreement. Fresh consent or acceptance will be requested when legally required. We may transfer the agreement in a genuine restructuring with notice and preservation of user rights. Users need consent to transfer business accounts. Force majeure excuses affected performance only to the lawful extent and does not erase refunds or accrued payment duties. Invalid provisions are severed only to the extent necessary; failure to enforce once is not a waiver.
Applicable law prevails. A signed contract governs its expressly negotiated subject matter; a specific public policy governs its subject over these general Terms. Privacy notices cannot expand a content licence and internal schedules do not bind users by themselves.
Publication checks Confirm exact registered entity name, registered address, identifiers, authorised grievance officer and working contacts. Implement the acceptance, seller-disclosure, reporting, cancellation and deletion steps described here. No future feature should be marketed as live solely because it is mentioned in this draft.
14. Service modules, ordering and acceptance records The public Terms apply to the features actually supplied. A partner agreement, enterprise order, DPA, API licence or campaign schedule binds only the identified parties and adopted services. Merely browsing a legal tab does not execute an agreement or appoint Lighthouse as a purchasing agent. Before a paid commitment, show the applicable version, seller or service provider, scope, price, taxes, duration, renewal and cancellation conditions and allow correction of material input errors. Keep a durable acceptance record with the authorised account, version and transaction reference. A staff note must not replace the customer’s required approval. A telephone or offline instruction must be confirmed through an authorised recorded process before it changes an order. An apparent staff promise outside authority should be escalated for confirmation rather than silently treated as a new platform-wide entitlement.
15. Detailed content permissions and historic portfolios For public completed-project content, the limited licence includes lawful discovery, search, relevant in-service recommendations and later resurfacing of the same approved content while the permission remains valid. Preserve completion dates and credits. No royalty is due for those authorised service uses unless separately agreed. The uploader must obtain rights from the actual creators and any necessary client or other rights holders. Staff-assisted import requires the same clearance. A source website, social post, referral or unanswered approval email does not itself grant a publication licence. External advertising, investor decks, third-party syndication and use beyond the agreed service context require separate recorded permission. Private project data remains private to the selected audience. A service licence does not automatically permit model training or sale of standalone assets. Withdrawal, expiry and deletion are handled under the IP, Copyright and Privacy policies.
16. Subscriptions, trials and service changes A paid plan must identify what is included, usage limits, trial duration, conversion price, billing interval, tax and cancellation mechanism. Do not charge an automatic renewal without the legally required authorisation. A cancelled renewal may leave access for the already-paid period, subject to the accepted terms and mandatory remedies.
Material adverse changes to a paid service require appropriate notice and any required consent or exit/refund right. Accepted orders and separately signed commitments are not retrospectively rewritten by updating a website. Emergency security or legal changes may be implemented promptly, with explanation where lawful. We may discontinue an experimental feature without promising perpetual availability, but remain responsible for prepaid commitments and lawful exit arrangements. A beta label is not permission to ignore privacy or safety duties.
17. Business protections and claim handling Business users must preserve confidentiality, use the service within scope, comply with applicable law and cooperate with proportionate fraud, rights and safety investigations. The signed business agreement governs negotiated indemnities, liability caps, insurance, audit rights and payment remedies. A party seeking indemnity must provide prompt notice, relevant cooperation and a fair opportunity to manage the defence, subject to conflicts and urgent protective action. No settlement may impose an admission, non-monetary obligation or unreimbursed payment on another party without its consent. No indemnity extends to the protected party’s own excluded misconduct merely because a claim concerns the platform. Liability limitations apply only to the extent valid under applicable law. Mandatory consumer, data-protection, product-safety and other rights prevail. Multiple public disclaimers must not be stacked to create an exclusion that the law prohibits.
18. EU/EEA and UK consumer supplement If mandatory European or UK consumer law applies to your transaction, a choice of Indian law does not deprive you of its protections or an available mandatory local forum. We do not require a consumer to submit exclusively to an Indian court where that would conflict with those rights. Qualifying distance contracts carry the applicable withdrawal and pre-contract disclosure requirements described in the Returns and Refund policies. Digital content or early service performance requires the legally prescribed express request and acknowledgment before a withdrawal exception can apply. Mere use of the app is not a universal waiver. Goods and digital services must meet applicable conformity requirements, and terms on updates, repair, replacement, price reduction or termination must preserve mandatory remedies. Do not use a commercial warranty or a short reporting target to remove them. For in-scope EU intermediary services, the DSA supplement in the Moderation and Grievance policies applies. UK online-safety obligations require a separate assessment; the EU DSA is not presented as UK legislation.
19. United States, Canada and Australia supplement For US users, applicable federal and state consumer, privacy, automatic-renewal, endorsement, shipment and product rules remain effective. The public Terms do not introduce a US class-action waiver or mandatory arbitration agreement by implication. Any future US dispute programme requires a separately reviewed and valid adoption process.
Canadian users retain applicable federal and provincial consumer and privacy protections, including any mandatory language and contract requirements. A single English international clause is not a substitute for required local documentation. Australian users retain non-excludable consumer guarantees and available statutory remedies. A limitation for business losses must not be represented as extinguishing a qualifying consumer’s guarantee. Local mandatory wording for warranties or services must be included where required before offering them.
20. Launch authorisation for other markets The country supplement describes intended legal treatment; it does not mean every service is presently offered there. Before launching in another country, Lighthouse must confirm the contracting entity, business registrations, permitted service, local notices, payment and tax arrangements, consumer remedies, data transfers, professional licensing and product requirements. An accessible website and incidental browsing are different from intentionally targeting and transacting in a market, but accessibility alone is not a reliable exemption from all local rules. Assess actual activity and users. Geo-restrict unsupported sales and regulated features where necessary.
21. Notices, assignment, survival and interpretation Provide legal notices through the verified contact details or account channel appropriate to the matter. Keep an alternative route for a user whose account is suspended. A notice must be understandable and available for retention where required; a push notification that disappears may not be sufficient. Assignment in a restructuring must preserve accrued obligations and mandatory rights. Clauses on payment accrued, confidentiality, lawful retention, dispute resolution and rights that by nature survive continue only to the necessary extent. A content licence does not survive indefinitely for new commercial exploitation merely because another clause says “survival.” Where provisions conflict, mandatory law prevails, followed by the applicable expressly negotiated agreement for its subject and then the relevant specific policy. The internal schedules guide operations and cannot silently impose new terms on users. Country-specific mandatory provisions prevail within their scope.
22. Electronic records and authorised actions The service may use electronic acceptance, authenticated account actions and transaction records. A person acting for an organisation represents that their authority covers the action undertaken. Administrative access alone does not necessarily authorise a change to the organisation's negotiated contract, bank details or procurement budget. Users should review the final summary before confirming a binding action. Lighthouse will preserve the applicable acceptance record to the extent required for the service and law. A log or timestamp is relevant evidence, not an irrebuttable presumption that an account action
was authorised. Report suspected compromise or an erroneous transaction promptly so available protective steps can be assessed.
23. User information and reliance on representations You must provide information that is materially accurate for the requested service and update changes affecting active commitments. Do not make a false claim about professional registration, dealership, product safety, completed work, payment or authority to use content. Lighthouse may rely reasonably on information supplied but remains responsible for checks it expressly undertakes or must perform by law. A contractual promise by an uploader does not excuse Lighthouse knowingly publishing infringing material or making an unsupported verification claim.
24. Order records and conflicting documents An accepted order should identify its operative quotation and approved variations. A later invoice, seller boilerplate or delivery note must not silently add adverse terms that were not part of the agreement. Material discrepancies should be raised and resolved by authorised parties. The platform's progress labels record workflow events. “Awarded,” “Delivered” and “Completed” must not be treated as interchangeable with contract formation, satisfactory inspection or release of every claim. The actual agreement, recorded approvals and mandatory law determine their effect.
25. Professional engagements and site activity A user engaging a professional should agree deliverables, exclusions, fee stages, revision limits, supervision, approvals and responsibility for site execution in a separate appointment. A directory introduction does not establish an employment relationship or make Lighthouse responsible for site control it has not undertaken. If Lighthouse separately undertakes procurement, inspection, project management or another service, the written scope must identify its actual duties. The general marketplace description cannot override that scope or exclude liability imposed by Lighthouse's real conduct.
26. Paid services and changes in availability Before a paid service begins, the user must receive the applicable scope, price, term, usage limits, renewal and cancellation information. Undisclosed optional services must not be bundled into the payment. A free founding period must not become paid without the applicable agreed and lawful mechanism. If Lighthouse cannot provide a material prepaid commitment, it will assess correction, an acceptable alternative or the applicable refund and exit remedy. A change of business model or feature retirement does not automatically entitle Lighthouse to retain all unused prepaid amounts.
27. Cooperation with investigations and legal requests Users must not obstruct a lawful investigation by falsifying evidence or destroying records subject to a valid preservation requirement. Lighthouse's requests must remain relevant and proportionate and protect unrelated confidential information. Lighthouse may disclose information where legally required and may challenge or seek clarification of an excessive request where appropriate. This clause does not create an unrestricted contractual power to disclose private files to any person alleging a dispute.
28. Suspension safeguards and continuing obligations A restriction should identify the affected functionality and reason where lawful. For a remediable breach, Lighthouse may seek correction; urgent fraud, safety, security or legal issues may require immediate action. Access necessary to exercise a legal right or obtain an appropriate export should be provided through a safe alternative where required. Suspension does not cancel a seller's accepted orders, warranty duties or refunds. Account deletion does not erase accrued lawful payment obligations. Conversely, a disputed fee does not justify retaining every category of personal data indefinitely or suppressing a valid complaint.
29. Liability, causation and recovery A claimant must establish the applicable basis for liability and loss under law or contract. Parties should take reasonable steps to mitigate avoidable loss. No party may recover the same loss twice through a refund, service credit, insurance payment and damages, but distinct lawful losses and remedies remain available. Nothing in these Terms turns every third-party failure into a Lighthouse guarantee or removes Lighthouse's own responsibility. Consumer protections and liabilities that cannot lawfully be excluded prevail over inconsistent wording. Negotiated business caps and indemnities apply only to their adopted scope and are not imposed on ordinary users by implication.
30. Force majeure, notices and interpretation A party relying on an event beyond its reasonable control must identify the affected obligation, notify the other party where practicable and take reasonable mitigation steps. Lack of funds, an avoidable supplier failure or a general increase in cost is not automatically an excusing event. Accrued amounts and mandatory refunds remain subject to law. A required notice should be sent to the verified applicable channel and be available for retention where required. A failed delivery must be addressed reasonably rather than treated as conclusive receipt. No English-language or Indian-law clause removes a mandatory local-language notice or local consumer protection.
31. Entire arrangement and preservation of rights These Terms and the specifically applicable accepted documents govern the relevant service, subject to mandatory law and a valid separately negotiated agreement. Internal operational schedules do not bind users merely because they exist in the drafting master.
A failure to enforce a term once does not automatically waive it for the future. An invalid clause is separated only to the lawful extent; it must not be rewritten unilaterally into a broader restriction. Rights and obligations survive termination only where their nature, the valid agreement or law requires.
32. Mobile purchases and channel-specific terms Physical material purchases and services delivered outside the app are distinct from digital app subscriptions, increased project limits, profile boosts and other paid app functionality. Each offer must identify its benefits, billing provider, price, renewal period and cancellation route. Store billing requirements and applicable regional programmes determine the permitted purchase method; calling a plan “professional”, “verification” or “procurement” does not by itself exempt digital benefits. An alternative payment or external purchase link may be offered only where permitted for that store, territory and programme. Do not bundle a digital unlock into a nominal physical purchase to avoid required billing.
33. Entitlements and cancellation The accepted offer must state when access starts and ends, what happens to content above a downgraded plan’s limits and how a valid existing purchase can be recovered. Downgrade must not silently destroy a paid user’s portfolio without the disclosed lawful process and appropriate notice. Account deletion and cancellation of a store-managed subscription are separate. Where the store controls billing, the applicable store process governs its transactions, without excluding Lighthouse’s own responsibilities or mandatory remedies.