Refund and Returns Policy

At Lighthouse, we are committed to ensuring transparency and user satisfaction. This Refund and Returns Policy outlines the conditions and process for refund requests, ensuring a smooth experience for our users.

1. General Refund Policy

  • Refunds are applicable only for payments made towards Advance Subscription Fees, Premium Subscriptions, or other services offered by Lighthouse.
  • Free Registrations are not eligible for refunds.

2. Conditions for Refund Eligibility

A refund will be considered in the following cases:

  1. Service Non-Activation: If the promised features of your paid subscription or services were not activated after the launch. 
  2. Platform Issues: In the event of prolonged technical issues or disruptions preventing you from accessing the platform’s core functionalities.
  3. Accidental Payment: If you accidentally paid for a subscription or service not intended for your use, and the request is made within the specified refund period.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

  1. If the subscription has been used to access premium features or services (e.g., verified leads, analytics, collaborations).
  2. Dissatisfaction with the platform due to user preferences or lack of interest.
  3. Violation of Lighthouse’s Terms & Conditions.
  4. Payments made to third-party services or linked resources outside Lighthouse’s control.

4. Refund Process

  • Request Timeline: Refund requests must be initiated within 7 days of the payment date.
  • Submission: To request a refund, users must email contact@lighthouseinfra.com with the subject line: “Refund Request” and include:
    • Name and contact details.
    • Payment receipt or transaction ID.
    • Reason for the refund request.
  • Processing Time: Refunds will be processed within 10-15 business days upon approval.

5. Subscription Cancellation

  • Users may cancel their subscription at any time.
  • No Refund on Mid-Cycle Cancellation: If a subscription is canceled before its end date, the user will retain access to the paid features for the remainder of the subscription period, but no refund will be issued for unused time.

6. Returns Policy

As Lighthouse is a digital platform offering subscription-based services, there are no physical products to return. However, users dissatisfied with their experience can contact us to resolve their concerns.

7. Payment Gateways and Refunds

  • All payments are processed through secure third-party payment gateways.
  • Refunds will be issued to the original payment method used during the transaction. Lighthouse is not responsible for delays caused by banking institutions or third-party payment processors.

8. Dispute Resolution

In case of disputes or unresolved refund requests:

  • Users can contact us directly at contact@lighthouseinfra.com.
  • Lighthouse will make every effort to resolve disputes amicably.
  • Legal disputes are subject to the jurisdiction of Bangalore, Karnataka, India.

9. Changes to This Policy

Lighthouse reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be communicated via email or updates on the platform. Continued use of Lighthouse signifies acceptance of the revised policy.

10. Contact Us

For any refund or return inquiries, please reach out to us:

  • Website: www.lighthouseinfra.com
  • Email: contact@lighthouseinfra.com
  • Phone: +91 9110665818
  • Address: 606, 2nd Cross, 8th B Main, Vijayabank Layout, Bangalore – 560076

By using Lighthouse, you agree to this Refund and Returns Policy. If you have any concerns, our team is here to assist and resolve your queries. Thank you for choosing Lighthouse!