At Lighthouse, our platform offers digital services and tools designed for architects, designers, and brands. As a digital-first platform, we do not provide physical products, and this policy outlines how our digital services, including those purchased through advance subscription fees, are delivered and accessed.
1. Delivery of Digital Services
- Immediate Access for Advance Subscription Fee Users:
Users who pay the advance subscription fee will gain priority access to premium features upon activation, bypassing the waitlist. Services such as portfolio creation, lead generation, and product tagging will be enabled as per the features included in their package. - Standard Access for Free Registrations:
Free registrants will be notified via email when the platform becomes available to them.
2. Confirmation and Communication
- Email Confirmation:
After successful pre-registration or payment of the advance subscription fee, users will receive a confirmation email containing:- A receipt for the payment (if applicable).
- Information about features unlocked with the advance subscription.
- Instructions for accessing the platform and setting up their account.
- Platform Onboarding:
New users will receive onboarding materials, tutorials, and guides to ensure they can fully utilize Lighthouse’s features.
3. Access Timeline
- For Advance Subscription Users: Access to premium features will be granted within 1 business day of successful launch of the platform and registration.
- For Free Registrants: Access will be provided after the official platform launch and may be subject to the waitlist order.
4. Issues with Access
If users experience any difficulty accessing the platform or premium features:
- Support Contact: Reach out to us at contact@lighthouseinfra.com or call +91 9110665818 for assistance.
- Resolution Timeline: Our team aims to resolve any access-related issues within 1-2 business days.
5. Refunds for Advance Subscription Fees
If services promised under the advance subscription fee are not delivered or activated, users may request a refund. Please refer to our detailed Refund and Returns Policy for the applicable terms and conditions.
6. No Physical Shipping
As Lighthouse exclusively offers digital services, there are no physical goods to ship. All features and services are delivered electronically through the platform.
7. Updates to This Policy
Lighthouse reserves the right to update this Shipping Policy as needed to reflect changes in service delivery or platform operations. Users will be notified of significant updates via email or platform announcements.
8. Contact Us
If you have questions about this Shipping Policy or encounter issues with accessing our services, please contact us:
- Website: www.lighthouseinfra.com
- Email: contact@lighthouseinfra.com
- Phone: +91 9110665818
- Address: 606, 2nd Cross, 8th B Main, Vijayabank Layout, Bangalore – 560076